We understand that your plans can change at any time. No matter where you’re booking a space or how long you’re booking it for, our cancellation policy enables you to revise your schedule whenever you need to.
To cancel a booking, you should contact your community manager. The refund policy, based on time of cancellation, is as follows.
- Requested more than 48 hours before the scheduled time of the booking: 100% refund.
- Requested between 24 and 48 hours before the scheduled time of the booking: 50% refund.
- Requested less than 24 hours before the scheduled time of the booking: No refund.
General Booking and Financial Terms
Cancellations and Refunds
If, as a User, you cancel your Event or Booking Reservation refund any nominal amounts charged to your Payment Method in connection with the Event or Booking Reservation within a commercially reasonable time. If, as a User, you wish to cancel an Event or Booking Reservation made via the Site, Application and Services, Ensemble App, LLC (“Ensemble”) will refund the Usage Fees and any other amounts charged to you only as permitted under the Ensemble Terms, including the terms of the applicable cancellation policy.
If a Space cancels an Event or Booking Reservation made via the Site, Application or Services, Ensemble will refund the Total Fees for such Event or Booking Reservation to the applicable User within a commercially reasonable time of the cancellation.
If, as a Space, you cancel an Event or Booking Reservation, you agree that Ensemble may collect any cancellation fees imposed pursuant to the Ensemble Terms. Ensemble will treat your cancellation as a payment authorization, and Ensemble may withhold any cancellation fees from your future payouts or charged to any Payment Method on file in your Ensemble Account.
If Ensemble decides for any reason that it is necessary or desirable to cancel an Event or Booking Reservation made via the Site, Application and Services pursuant to the Ensemble Terms you agree that Ensemble and the relevant User or Space will not have any liability for such cancellations or refunds.
If, as a Space, your User cancels an Event or Booking Reservation or Ensemble decides that it is necessary to cancel an Event or Booking Reservation, and Ensemble issues a refund to the User in accordance with the Ensemble Terms or other applicable cancellation policies, you agree that in the event you have already been paid, Ensemble will be entitled to recover the amount of any such refund from you, including by subtracting such refund amount out from any future Usage Fees due to you.